Frequently Asked Questions


Q: Why am I being asked for an invoice or proof of purchase?

A: A proof of purchase is required to determine if your product is covered under warranty. If your warranty information is not ‚Äčin our database, then proof of purchase must be shown to the technician when he arrives at your home in order to perform  ‚Äčthe service under warranty.

Q: What is the forms of payments accepted?

In Home Service
Cash, Visa, MasterCard, Personal Cheque

Parts Order by Phone
Visa, MasterCard

Regional Factory
Parts & Services Inc.
Regional Factory Parts and Service Logo
 
 
 
613-820-8606
 
Q: The technician had to order a part in order to complete my repair. How long does it take to get parts?

A: Typically, we can acquire parts from our suppliers within 5 to 10 business days.

Q: How long is a manufacture warranty?

A: Typically, most manufacturers will offer a 1 year repair warranty.