Frequently Asked Questions
Q: Why am I being asked for an invoice or proof of purchase?
A: A proof of purchase is required to determine if your product is covered under warranty. If your warranty information is not in our database, then proof of purchase must be shown to the technician when he arrives at your home in order to perform the service under warranty.
Q: What is the forms of payments accepted?
In Home Service
Cash, Visa, MasterCard, Personal Cheque
Parts Order by Phone
Parts & Services Inc.
Q: The technician had to order a part in order to complete my repair. How long does it take to get parts?
A: Typically, we can acquire parts from our suppliers within 5 to 10 business days.
Q: How long is a manufacture warranty?
A: Typically, most manufacturers will offer a 1 year repair warranty.